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Portal Terms and Conditions

This Portal Terms and Conditions was last updated on July 29, 2019

Please read this Portal Terms and Conditions (the "Terms and Conditions") carefully before using the https://my.socprime.com/ website (the “Website”) or using any service (the "Service") operated by SOC Prime Inc. (when we use “SOC Prime”, “we,” “our”, or “us” in this Terms and Conditions, we are referring to SOC Prime, the company which provides the Service). By accessing or using the Website or accessing or using the Service or using any content available within the Service (the “Content”) you (on behalf of yourself or any entity or individual you represent (collectively “User”, “you”, or “your”) agree to be bound by the Terms and Conditions.

Commitment to EU General data protection regulation (GDPR)

SOC Prime is committed to comply with the General Data Protection Regulation (“GDPR”, “Regulation”) that aim to protect personal information of EU citizens and becomes effective on May 25, 2018. All data subjects whose personal data is collected, in line with the requirements of the GDPR.

If you are an individual in the European Economic Area (EEA), we collect and process information about you only where we have legal bases for doing so under applicable EU laws. The legal bases depend on the Service you use and how you use it. This means we collect and use your information only where:

  • We need it to provide you the Service, including to operate the Service, provide customer support and personalized features and to protect the safety and security of the Service;
  • It satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to market and promote the Service and to protect our legal rights and interests;
  • You give us consent to do so for a specific purpose; or
  • We need to process your data to comply with a legal obligation.

If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place. Where we are using your information because we or a third party have a legitimate interest to do so, you have the right to object to that use. However, we will make every effort to provide you with the erasure of your personal data if suitable.

Acceptable use

While using the Website and Service you will comply with all applicable laws, rules and regulations. In addition, SOC Prime expects users of the Website to respect the rights and dignity of others. User should make a reasonable effort to protect his passwords and to secure resources against unauthorized use or access. You must configure hardware and software in a way that reasonably prevents unauthorized users from accessing your Account. If unauthorized access is detected – report it to report@socprime.com immediately.

Your use of the Website is conditioned on your compliance with the rules of conduct set in the Terms and Conditions; any failure to comply may also result in termination of your access to the Website pursuant to Section Termination.

You agree that you will not:

  • interfere or attempt to interfere with the proper operation of the Service or any activities conducted through the Service;
  • use any robot, spider, crawlers, grabbers or other device, techniques and methods to retrieve, index, scrape, data mine or in any way gather information, Content or other materials from the Service and Website;
  • decipher, decompile, decompose, debug, disassemble, reverse engineer, simulate or derive any source code, data models, ideas or algorithms from the Service and Content or use any of the foregoing to create any software or service or content similar to the Service and Content;
  • create any derivative work or modification of the Content other than Implementation permitted by the Terms and Conditions; or
  • license, sublicense, sell, encumber, rent, lease, distribute, transfer, grant as a present, or similarly exploit the Service.

Copyright notice

All rights reserved. No part of this Website may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the SOC Prime, except in the case of brief quotations embodied in critical reviews and certain other noncommercial uses permitted by copyright law. For permission requests, write to the publisher, addressed “Attention: Permissions Coordinator,” at the address below request@socprime.com.

Licence to use of the Website

SOC Prime grants you a non-exclusive, non-transferable, limited right and license to access, use and privately display the Website and its Content (as defined below) for your personal use only, by way of one (1) computer connected to the Website over the Internet, provided that you comply fully with these Terms and Conditions.
“Content” means the text, software, scripts, graphics, photos, videos and other materials you may view on, access through to the Service.
You may "cache" pages of the Website for the sole purpose of increasing the speed and efficiency at which you access the Website. Any other copy or use of a portion of the Website is not authorized, will be a violation of the Terms and Conditions and will constitute a copyright violation. You shall not interfere, or attempt to interfere with the operation of the Website in any way through any means or device, including, but not limited to, spamming, hacking, uploading computer viruses, archive bombs or time bombs, or any other means expressly prohibited by any provision of these Terms and Conditions or by law.

Trade marks

SOC Prime or other third party names and logos and all related product and Service names, design marks, trademarks and slogans that our displayed on the Website or through the Services or used in connection with any Services, are our sole property or the property of our affiliates or licensors (collectively, “Marks”). You are not authorized to use any of the Marks in any advertising, publicity or any other commercial manner without our prior written consent.

Security

SOC Prime takes data security very seriously. We remember how the development of IT technologies started. Everybody was chasing usability and functionality. Higher speed and dependable connections were needed. After some time it became clear that applications could be cracked, data could be distorted, stolen and misused. Or even someone could gain control over the system. And in general the whole IT infrastructure was built without the beloved "Security in mind".

About us

We started to build our business after gaining considerable experience in the IT and Cybersecurity with more than 120 years in total. Key employees had experience in different areas: from end customers, public institutions, banks and telecoms, to leading integrators in the country. Some of them were involved in the development of payment systems, queuing systems, and many other interesting and diverse projects. We have lined up all the processes and systems with a maximum use of the principles of "Secure by design" from the very beginning. As a consequence, we do not and will not support and accompany the consignment of old and unsafe technologies.

About data

We treat any user data as proprietary information - SOC Prime Confidential and apply to it the appropriate protection mechanisms. If possible user data is not collected and stored. If ensuring the level of service requires the collection of user data, such data is encrypted at all stages of the lifecycle, both in transmission and at rest. We obfuscate data that is not strictly necessary for the purposes of the processing.

About development

Secure Software Development Life Cycle and principles of "Secure by design" ensure an analysis of security risks at the stage of architectural design and provide test procedures of the vulnerability of the product release candidate. Scanning the code vulnerabilities is deeply integrated into the development process. Availability of critical vulnerabilities blocks the release of a new version of the product according to the Company's policy approved by the CEO, CTO and CISO.

About infrastructure

Rigid segmentation, separation arrangements and access control to information are implemented in the Company's network from the start. Despite the young age of the company the following set of software tools were already implemented in the network to ensure information security: Firewalls (FW), Intrusion Prevention System (IPS), Security information and event management system (SIEM), Anti-virus system (AV), Vulnerability Management system (VM), Full Disk Encryption system (FDE), email encryption system (PGP), etc. We use hosting services from the market leader - Amazon AWS.

About training

All staff receives individual security awareness training during the onboarding process. The whole team receives regular training on the new trends of information security threats and on best practices to counter them. The key persons get additional personalised training regularly.

Analysis of external threats and trends in the industry

Our team tracks major developments in cyber attacks and explores mechanisms of attacks to promptly integrate into our products actual protection mechanisms. Our Information Security Management System is compliant with the GDPR requirements. It undergoes regular vulnerability analysis of the service platform, security audits and 24x7x365 operational security monitoring to ensure security and privacy of the entire infrastructure. We have a very limited number of third party service providers that can access data provided by our users. The data is shared only after ensuring service provider adheres to industry accepted security frameworks and signing all necessary papers.

Portal accounts

When you create an account (the “Account”) with us, you must provide us with information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms and Conditions, which may result in immediate termination of your Account on our Service. You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your Account name. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your Account.
One person may not maintain more than one user Account. Duplicate/multiple Accounts on our servers are highly prohibited, this means that your Account (whether that be both of them) are subject to rule of termination/suspension.
We reserve the right to deny corporate email verification to any User without any notice or further explanation. Personal data that we collect during Account registration process is considered confidential information and secured accordingly. SOC Prime commit to the GDPR guidelines and requirements.

Consent

By signing up to an Account with us you agree to our Terms and Conditions, Privacy Policy and agree to receiving news and tips via email. Specifically, you expressly consent to us processing your personal data as described in our Privacy Policy, which provides transparency to our users as how their data is collected and used and serves as a privacy policy as required by General Data Protection Regulation (GDPR).
You are not eligible to register and provide us with personal information if you are 16 and under without parent/guardian's permission.
If you learn that a child under 16 has provided us with personal information without consent or if you have any further queries, or want to withdraw your consent, please contact our DPO by sending an email to address: dpo@socprime.com

Your obligations

You have certain obligations imposed by applicable law or regulations or by the Terms and Conditions. You must at all times respect these Terms and Conditions including but not limited to any intellectual property rights, which may belong to third parties. You must not disseminate, distribute and/or download any information which may be deemed to be injurious, offensive, violent or racist. Any violation of these obligations and guidelines in the Terms and Conditions may lead to the termination or suspension of your access to the subscription for the Service of SOC Prime..
You will promptly report any errors in the operation of the Service to SOC Prime and will not take any actions that would increase the severity of the error. You will use the Service solely as described herein. In the event that User violates any of the requirements of these Terms and Conditions, SOC Prime will have no responsibility to provide Services.

Limited warranties

YOUR USE OF THE SITE IS AT YOUR OWN RISK. THE SITE AND ANY CONTENT, INFORMATION, PRODUCTS OR SERVICES MADE AVAILABLE ON OR THROUGH THE SITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTY OF ANY KIND. SOC PRIME AND/OR ITS SUPPLIERS AND LICENSORS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS WEBSITE OR ANY INFORMATION, CONTENT OR SERVICE CONTAINED THEREIN, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
SPECIFICALLY, SOC PRIME MAKES NO WARRANTY THAT

(I) THE WEBSITE WILL MEET YOUR REQUIREMENTS, (II) ANY USER ACCESS TO THE WEBSITE WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE, (III) THE QUALITY OF ANY CONTENT, PRODUCTS, SERVICES, INFORMATION OR OTHER MATERIAL OBTAINED THROUGH THE WEBSITE WILL MEET YOUR EXPECTATIONS, (IV) ANY ERRORS IN THE SOFTWARE WILL BE CORRECTED. IN NO EVENT WILL SOC PRIME, USER, OR THEIR RESPECTIVE AFFILIATES, SUPPLIERS OR RESELLERS ARE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, EXEMPLARY OR CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, OR ANY OTHER PECUNIARY LOSS OR DAMAGE) ARISING OUT OF THE USE OF OR INABILITY TO USE THE SERVICE, OR THE PROVISION OF OR FAILURE TO PROVIDE TECHNICAL OR OTHER SUPPORT SERVICES, WHETHER ARISING IN TORT (INCLUDING NEGLIGENCE) CONTRACT OR ANY OTHER LEGAL THEORY, EVEN IF A PARTY ITS AFFILIATES, SUPPLIERS OR RESELLERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN ANY CASE, EITHER PARTIES’, ITS AFFILIATES', SUPPLIERS' AND RESELLERS' MAXIMUM CUMULATIVE LIABILITY TO THE OTHER AND THEIR EXCLUSIVE REMEDY FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THIS AGREEMENT WILL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY USER FOR THE SERVICE (IF ANY) IN THE PREVIOUS TWELVE (12) MONTHS. THE FOREGOING LIMITATION OF LIABILITY SHALL NOT APPLY TO USER’S BREACH OF THE INTELLECTUAL PROPERTY SECTION SET OUT HEREIN, OR TO EITHER PARTY TO THE EXTENT ANY LIABILITIES ARISE FROM FRAUD OR INTENTIONAL MISCONDUCT.

Links to other websites

Our Service may contain links to third-party web sites or services that are not owned or controlled by SOC Prime.

SOC Prime has no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. You further acknowledge and agree that SOC Prime shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

Claims of copyright infringement

SOC Prime respects the intellectual property rights of others and asks that the people who use the Website do the same. The Digital Millennium Copyright Act of 1998 (the “DMCA”) provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under U.S. copyright law. If you believe in good faith that materials available on the Website infringes your copyright, you (or your agent) may send SOC Prime a notice requesting that we remove the material or block access to it. If you believe in good faith that someone has wrongly filed a notice of copyright infringement against you, the DMCA permits you to send SOC Prime a counter-notice. Notices and counter-notices must meet the then-current statutory requirements imposed by the DMCA. See http://www.copyright.gov/ for details. Notices and counter-notices should be sent to:
563 Pilgrim Drive Suite B
Foster City, CA 94404
For SOC Prime, Inc.
DMCA@socprime.com

Changes to our Terms and Conditions

SOC Prime may modify or update theTerms and Conditions from time to time, so please review it periodically. We may provide you additional forms of notice of modifications or updates as appropriate under the circumstances. Your continued use of SOC Prime or the Service after any modification to theTerms and Conditions will constitute your acceptance of such modification.

Termination

You may terminate your Account by e-mailing support@socprime.com. SOC Prime may, in its sole discretion, terminate any Account(s) you may have in connection with this Website, if you have violated these Terms and Conditions or if it is required by applicable law, regulation, court or governing agency order. Our termination of any User’s access to the Website or any of the Service hereunder may be affected without notice and, on such termination, we may immediately deactivate or delete User’s Account and/or bar any further access to such files, and your right to use the Website or Service will cease immediately. SOC Prime shall not be liable to you or any third party for any termination of your access to you Account hereunder. If we disable your Account, you will not create another one without our permission.

How to contact us
If you have any questions about the Terms and Conditions or the Service, please contact us: support@socprime.com