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PRIVACY POLICY


1. What is GDPR, and what is SOC Prime doing to comply?

GDPR stands for the European data protection law known as the General Data Protection Regulation (GDPR) which is effective as of May 25th, 2018. GDPR replaces national privacy and security laws that previously existed within the EU with a single, comprehensive EU-wide law that governs the use, sharing, transfer and processing of any personal data that originates from the EU. GDPR takes a wide view of what constitutes personal identification information (PII). It is any information that directly or indirectly identifies a natural person. As part of our commitment to GDPR compliance, we have updated our Privacy Policy. Our policy is to respect all laws that apply to our business and this includes GDPR.


2. What's changing with SOC Prime's Privacy Policy?

SOC Prime has updated its Privacy Policy according to the new stronger standards of privacy rights introduced by GDPR.
Our new policy is more user-friendly and addresses new data regulations. The most significant changes in the new policy are explained below:

  • To make the policy easier to understand, we use clear, plain language.
  • More control over your information. We make it easy for you to control the information you provide to us. Our policy explains how you can make choices about your information, and the measures we’ve put in place to keep your information secure.
  • We will hold any processors that handle personal data, including our partners, to the same data management, security, and privacy practices and standards to which we hold ourselves.
SOC Prime will assist our customers, insofar as possible, to respond to data subject requests under the GDPR.


3. Does SOC Prime process personal data?

Yes. We process personal data to provide our products and services and for other purposes as outlined in our Privacy Policy.


4. Can I opt out of having my data collected or shared?

You have certain choices available to you when it comes to your information. You can exercise some of the choices by logging in on our website and using settings available within the applicable Service or your account. You may need to contact your DPO to assist with your requests first. SOC Prime's Privacy Policy summarizes those choices, how to exercise them and any relevant limitations.


5. How does SOC Prime secure my data?

We have implemented organizational and technical safeguards to secure our users' data, in compliance with GDPR requirements. Our users' personal data is pseudonymized when stored, and further encrypted if it is being transferred. For more information on security, please see our Portal Terms and Conditions page.


6. Does SOC Prime use subprocessors to further process customer data?

SOC Prime uses a range of third party Subrocessors to assist it in providing the Services. A list of our Subprocessors

Entity Name Subprocessing Activities Corporate Location
Google Inc. Cloud Service Provide United States
Amazon.com, Inc. Cloud Service Provider Washington, United States
MailChimp A marketing automation service provided by the Rocket Science Group. Atlanta, United States
Pipedrive customer relationship management (CRM) tool Tallinn, Estonia
YouCanBookMe Limited Online scheduling tool for customer bookings England and Wales, United Kingdom
tawk.to inc. Live chat app Las Vegas, NV, United States

SOC Prime shall provide an up-to-date list of the Subprocessors it has appointed upon written request from Customer.


7. Who can I contact with questions regarding GDPR?

To provide scalable service to our users and customers, we have included GDPR compliance information in our updated Privacy Policy. However, we also understand there are circumstances where it may help to connect with us directly. For more information, please contact directly our Data Protection Officer here: dpo@socprime.com or see the "Contacting us" section of our Privacy Policy.