Effective date: May 16, 2018
- Background to the General Data Protection Regulation (‘GDPR’)
- Privacy notice.
- First name, Last name, Corporate e-mail, Company name, Phone number (optional), Country Place.
- Other information that you provide to us to receive technical or other Service related assistance during customer service interactions;
- Providing customer support and help about our Services when you contact us.
- For troubleshooting and testing of our Services to ensure that it is secure, reliable and of high standard and to prohibit illegal activity of using our Services.
- Maintaining and improving our Services.
- To respond to legal requests, court orders or lawful requests from government agencies.
- To subscribe you to a newsletter, send product updates or technical alerts.
- Analyze IP address data for trends and statistics.
- Protect you, us, or others from threats (such as security threats or fraud)
- Comply with laws that apply to us
- Enable or administer our business, such as for quality control, consolidated reporting, and customer service
- Understand and improve our business or customer relationships generally
- How Can You Opt Out of Use and Disclosure of Your Information?
- Disclosure to external suppliers
- if the supplier or the state in which it resides has been positively identified in an adequacy decision by the EU Commission; or
- where there are organizational and technical safeguards, established between SOC Prime and the supplier to secure the rights and freedoms of data subjects at least equal to those afforded within the EU; or
- where the arrangement has been approved by the supervisory authority.
- Your account, retention and deletion of the personal data.
- Children's Online Privacy Protection
- Your rights as a data subject
- Right of access – you have the right to request a copy of the information that we hold about you.
- Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
- Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
- Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
- Right of portability – you have the right to have the data we hold about you transferred to another organisation.
- Right to object – you have the right to object to certain types of processing such as direct marketing.
- Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.
- Right to judicial review: in the event that SOC Prime refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain as outlined below.
- People who use our LiveChat service
- The right to lodge a complaint with a supervisory authority
- Links to Third Party Sites
- Data Protection Officer
- Privacy Shield Framework(s)
- Recourse mechanism for Privacy Shield complaints
- Contacting us
- Definitions (drawn from the GDPR)
The General Data Protection Regulation 2016/679 of the European parliament and of the Council (“GDPR”, “Regulation”) replaces the EU Data Protection Directive of 1995 and supersedes the laws of individual Member States that were developed in compliance with the Data Protection Directive 95/46/EC. Its purpose is to protect the “rights and freedoms” of natural persons (i.e. living individuals) and to ensure that personal data is not processed without their knowledge, and, wherever possible, that it is processed with their consent.
All data subjects whose personal data is collected, in line with the requirements of the GDPR.
3.1. Information We Collect. SOC PRIME collects personally-identifying information provided through voluntary registration on our site https://my.socprime.com/en/signup.
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
SOC Prime will collect the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We will endeavour to keep your information accurate and up to date, and not keep it for longer than is necessary. We do not collect your sensitive personal data.
3.2. Why does SOC Prime need to collect, process and store personal data? In order for us to provide you with our Services we need to collect personal data to provide and improve them. In any event, we are committed to ensuring that the information we collect and use is appropriate for this purpose, and does not constitute an invasion of your privacy. The personal data we collect includes the following purposes:
Our legal basis for the collecting and processing of the personal data.
We will only collect and process personal data about you where we have lawful bases. Lawful bases include consent (where you have given consent), contract (where processing is necessary for the performance of a contract with you (e.g. to deliver our Services)) and “legitimate interests”.
By signing up to an account you given to us a consent, which express consent to us processing your personal data as described in this Policy. SOC Prime does not collect personal information classified under the Regulation as ‘special categories’.
If you choose not to provide the information we request, you can still visit our web site, but you may be unable to access certain options, offers, downloads and Services.
Where we rely on your consent to process personal data, you have the right to withdraw or decline your consent at any time and where we rely on legitimate interests, you have the right to object. If you have any questions about the lawful bases upon which we collect and use your personal data, please contact our Data Protection Officer.
Legitimate interests. The legitimate interests of processing mean that such a processing performed for a task carried out in the public interest or in the exercise of official authority vested in the controller, or on grounds of the legitimate interests of a controller or a third party. SOC Prime may process your personal data for the purposes of our legitimate interests or for the legitimate interests of third parties, provided that such processing shall not outweigh your rights and freedoms. For example, we may process your personal data to:
You may withdraw consent at any time in your Profile Page.
You are not eligible to register and provide us with personal information if you are 16 and under without parent/guardian's permission. If you learn that a child under 16 has provided us with personal information without consent or if you have any further queries, please contact our DPO by address: email@example.com
Following the registration process, we also allow Users the option to opt-out of receiving emails from SOC Prime. Users who opt-in may also remove themselves from emailing lists at any time through the edit profile pages or by following the instructions at the end of any email they received from SOC Prime.
We may pass your personal data on to third-party service providers and partners contracted to SOC Prime in the course of dealing with you. Any third parties that we may share your data with are obliged to keep your details securely, and to use them only to fulfil the Service they provide you on our behalf. When they no longer need your data to fulfil this Service, they will dispose of the details in line with SOC Prime’s procedures.
SOC Prime selects only suppliers that can provide technical, physical and organizational security that meet our requirements in terms of all the personal data they will process on SOC Prime’s behalf. We will ensure that the all security arrangements are outlined in the contract with the external processor.
Suppliers from outside the EU will only be selected under the following conditions, in addition to the conditions noted elsewhere in this procedure:
We may provide you with tools and preference settings that allow you to access, correct, delete, withdraw and modify information associated with your personal data.
SOC Prime will retain your personal data for as long as necessary to carry out the Service to you and will store the personal data for 5 years from the moment account is terminated or not used. Then all your personal data collected through the platform will be deleted, as required by applicable law. Alternatively, you at any time may request that we no longer use your information then please contact us at: firstname.lastname@example.org
In some cases, we choose to retain certain information in a depersonalized or aggregated form. We also may retain certain information about you as required by law or for legitimate interests’ purposes as set above after you delete your account.
Children are not eligible to use SOC PRIME Services. Minors should not submit any personal information to SOC Prime if they are 16 and under without parent/guardian's permission. SOC Prime does not knowingly collect personal information from persons who are under 16 years of age.
If you learn that a child under 16 has provided us with personal information without consent please contact our DPO.
At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:
In the event that you wish to make a complaint about how your personal data is being processed by SOC Prime or third parties or how your complaint has been handled, you have the right to lodge a complaint directly with the supervisory authority and SOC Prime’s Data Protection Officer.
Cookies are small pieces of information that a Web site transfers to an individual's hard drive for record-keeping purposes. Their purpose is to let us know when you visit our site and save preferences you set. Your browser can be set to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it. To control third party cookies, you can also adjust your browser settings.
The information we collect and analyze is used to improve our Service to you. Some of the cookies we use are essential for the site to work. We want to be sure you understand that accepting a cookie in no way gives us access to your computer or any personal information about you. The cookies collect information in an anonymous form. The cookie-related information is not used to identify you personally and the pattern data is fully under our control.
We use a third-party provider Tawk.to to supply and support our LiveChat service, which we use to handle Customer enquiries in real time. If you use this LiveChat service, we will collect your name, email address (optional, if you complete), IP address, User-agent and the contents of your LiveChat session. You can request a transcript of your LiveChat session if you provide your email address. Please, note that Tawk.to will have access to your information as reasonably necessary to perform its tasks on our behalf and are obligated not to disclose or use your personal data for other purposes.
If you want to know more about the Tawk.to Privacy Police please visit: https://www.tawk.to/privacy-policy/
In the event that you wish to make a complaint about how your personal data is being processed by SOC Prime (or third parties), or how your complaint has been handled, you have the right to lodge a complaint directly with the SOC Prime’s Data Protection Officer or our supervisory authority –
The State Data Protection Inspectorate
(Valstybinė duomenų apsaugos inspekcija in Lithuanian, website available at http://ada.lt/)
Address: A. Juozapavičiaus str. 6 LT-09310 Vilnius Lithuania
T +370 5 279 1445
F +370 5 261 9494
We may place links on SOC Prime. When you click on a link to a third-party Site from our Site, your activity and use on the linked Site is governed by that Site’s policies, not by those of SOC Prime. We encourage you to visit their Sites and review their privacy and user policies.
Our Data Protection Officer can be contacted directly here:
Contact Name: Edvinas Pranculis
12-11 Subačiaus St., LT-01302 Vilnius, Lithuania
SOC Prime is subject to the investigatory and enforcement powers of the US Federal Trade Commission (FTC) for purposes of the Privacy Shield Frameworks.
We comply with the Privacy Shield Principles for all onward transfers of personal information from the EU and Switzerland, including the onward transfer liability provisions.
In certain situations, we may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
SOC Prime has further committed to cooperate with the panel established by the EU data protection authorities (DPAs) and the Swiss Federal Data Protection and Information Commissioner (FDPIC) with regard to unresolved Privacy Shield complaints concerning data transferred from the EU and Switzerland. You may direct complaints about personal information to respective DPA.
For information on how to contact your jurisdiction’s EU DPA visit: http://ec.europa.eu/justice/data-protection/article-29/structure/data-protection-authorities/index_en.htm. To contact the Swiss FDPIC visit: https://www.edoeb.admin.ch/edoeb/en/home/the-fdpic/links/data-protection---switzerland.html
For complaints that cannot be resolved between us and a complainant, we have selected an independent recourse mechanism, the International Dispute Centre of the American Arbitration Association (“ICDR/AAA”), an alternative dispute resolution provider located in the United States to resolve disputes pursuant to the Privacy Shield Principles. If you do not receive timely acknowledgment of your complaint from us, or if we have not resolved your complaint, please contact or visit ICDR/AAA at http://go.adr.org/privacyshield.html for more information or to file a complaint. The services of ICDR/AAA are provided at no cost to you.
Under certain conditions, if you are not satisfied with the above recourse mechanism, you may be able to invoke binding arbitration.
Data controller – the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law.
Data processor - a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller
Personal data – any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
Special categories of personal data – personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade-union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person's sex life or sexual orientation.
Data subject – any living individual who is the subject of personal data held by an organisation.
Processing – any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
Profiling – is any form of automated processing of personal data intended to evaluate certain personal aspects relating to a natural person, or to analyse or predict that person’s performance at work, economic situation, location, health, personal preferences, reliability, or behavior. This definition is linked to the right of the data subject to object to profiling and a right to be informed about the existence of profiling, of measures based on profiling and the envisaged effects of profiling on the individual.
Personal data breach – a breach of security leading to the accidental, or unlawful, destruction, loss, alteration, unauthorised disclosure of, or access to, personal data transmitted, stored or otherwise processed. There is an obligation on the controller to report personal data breaches to the supervisory authority and where the breach is likely to adversely affect the personal data or privacy of the data subject.
Data subject consent - means any freely given, specific, informed and unambiguous indication of the data subject's wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.
Child – the GDPR defines a child as anyone under the age of 16 years old, although this may be lowered to 13 by Member State law. The processing of personal data of a child is only lawful if parental or custodian consent has been obtained. The controller shall make reasonable efforts to verify in such cases that consent is given or authorised by the holder of parental responsibility over the child (Article 8, 1 – first paragraph GDPR).
Third party – a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.